Chapter 13 — Legal & Rights
What are my rights to a refund?
In the UK and EU, goods must be as described, fit for purpose, and of satisfactory quality — with a short-term right to reject within 30 days in the UK and a two-year legal guarantee in the EU. US rights depend heavily on state law and store policy.
Follow-up questions
Can a shop refuse a refund?
For a change of mind, usually yes. For faulty or misdescribed goods, no — statutory rights override a 'no refunds' sign.
How long do online return rights last?
The EU and UK give 14 days to cancel most online orders from delivery, plus 14 more to return the goods, with limited exceptions.
What is a chargeback?
A card-network reversal of a payment when goods aren't delivered or are defective and the merchant won't resolve it. Time limits are typically 120 days.
Does a warranty replace my legal rights?
No. A manufacturer warranty is additional to statutory rights against the seller, never a substitute for them.
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